customerrelations

Bridging the gap between Sales and Service

    As consumers, we know quite well the frustration of poor customer service. Most of us have had many agonizing experiences dealing with a business that simply has no idea how to deal with their customers. If the experience was poor…

    Why your business needs a cloud-based CRM

      It’s pretty well known in 2018 that a CRM (customer relationship management) system is one of the most powerful tools you can use for your business. By optimizing the way you connect with your customers, manage your tasks, and manage…

      Why your Small Business needs a CRM system

        If you own a small business, you probably have had your share of challenges that most small businesses face. Whether your concern is related to money management, hiring new employees, or simply staying energized, there are solutions to overcome these…

        CRM: A Guide for Beginners

          There are many business tools and management software that provide ways to optimize different aspects of your business. If you want to manage your business’ finances, legal needs, or marketing efforts, there are myriads of applications out there to choose…

          Top 5 Benefits of a Sales CRM

            In sales, your customers are the most important aspect of your business. Regardless of what products or services you offer, your customer base is what drives your organization, brings in revenue, and offers essential feedback on your business. It is…

            What to do After a Sales Call

              Making a sales call is no easy task, and it is just the first step of the sales process. When you have contacted a lead, there are some key actions you must take if you want to move the deal…

              What to Say on a Sales Call

                ‘Thank you for taking the time to talk’ The first few seconds of the call must be used to set the tone and to keep the prospect on the line. Use positive greetings, such as ‘good morning,’ and make sure…